You can find some of the most frequently asked questions here.

If you need help with your order or have any questions please email us at: customerservice@adesseny.com or fill out our contact form here: Contact form

What does 12 Free mean?

Adesse New York’s 12 Free Formula is made without the 12 most harmful ingredients including, Formaldehyde, Formaldehyde Resin, Toluene, Dibutyl Phthalate (DBP), Camphor, Triclosan, Sulfates, Petrochemicals, Parabens, Phosphates, GMO’s or Triphenyl Phosphate.

Do you offer free shipping?

Yes, we offer free shipping in the US only.

How long will my order take to ship to me?

We ship using First Class US Postal Service. This usually takes 3-5 days. Orders
to Alaska, Hawaii, Puerto Rico and US Virgin Islands take 5 to 11 business days.

Do you ship to Canada?

Yes, we ship to Canada Using UPS ground. We have a flat fee of $25 for all Canadian shipments.

After placing my order, how long does it take to ship out of your facility?

Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). We try to ship all orders that come in before 2:00 PM the same day.

Orders placed on holidays or weekend days will be processed the following business day

Are your products vegan or gluten free?

Yes, we are Vegan, Gluten Free, PETA and Leaping Bunny Certified Cruelty Free and Made in the USA.

What is vegan?

Vegan means that our products do not contain ingredients derived from animals.

What is gluten free?

Gluten free means that they do not contain ingredients derived from wheat, barley, oats or rye.

Does the nail polish remove with regular nail polish remover?

Removes easily with regular nail polish remover.

Do I need a light to dry the nail polish?

Adesse New York is a fast-drying nail polish that does not require a UV or LED lamp.

Do your nail polish colors on the website accurately show the true colors?

We have taken every effort to display, as accurately as possible, the colors of our products that appear on our site. However, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate.

What forms of payment do you accept?

We accept Visa, MasterCard and PayPal payments, which accepts all cards.

Can changes to my order be made once I have placed my order?

Once an order has been placed and you have received your confirmation email, we are unable to make changes to your order. Once an order has begun processing for shipment, any changes must be initiated and facilitated via return or exchange.

Can I use multiple promo codes at checkout?

You can use only one promo code per order.

I entered the code for a Gift with Purchase, but the gift isn’t displaying on the confirmation email. Will I receive the gift?

When the promo code is entered at checkout, the gift with purchase will automatically be added to your shipment.

I received my confirmation email, but it does not include my promo code discount. Will it still be applied to my purchase?

Due to our shipping platform’s system limitations, it will not appear on your order confirmation email, but will show on your invoice and in your account once you log-in.

Do you test on animals?

No, we never test on animals and neither do any of our vendors. We are a PETA and a Leaping Bunny Certified Cruelty Free brand.

Do you accept returns?

We accept returns on orders within 30 days of the order date. The products must be unused, unopened, and in their original packaging.

What is your refund policy?

Refunds are issued once the return order has been received and inspected. You will be refunded within 5 days that we receive the return and determine that return has been unused, unopened, and in its original packaging.

How do you handle exchanges and return shipping costs?

All exchanges and returns are shipped at the customer’s expense.

I never received my order or received a damaged order, what do I do?

Please reach out to us at customerservice@adesseny.com.

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